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FAQs

- What makes our FlipFlops different?
We try our very best to keep our environmental impact as low as possible in all areas of what we do.
Our FlipFlops aim to be as sustainable as possible. By utilising natural and recycled materials we are able to minimise waste and improve quality.

- What is natural rubber?
Natural rubber is often derived from the Para Rubber Tree. Using this type of material allows us to create a sustainable product, that looks great, and is super comfy. In contrast, FlipFlops are traditionally made of polyurethane, a product which is very difficult to discard of, and often ends up in landfill sites! We love natural rubber! 

- Is the packaging recyclable?
Yes! This was a priority for our design. Not only it is completely recyclable but it is made from recycled materials.

- Shipping times
This all depends on your location. Postage takes approximately 3-5 business days in Australia and 7-10 business days for overseas.

- Express Shipping 
Express shipping within Australia is 1-3 business days, and  3-6 business days outside of Australia.

- Will my delivery charge be refunded?
 Postage is valued at $4.99AUD and is non-refundable on any product. However, if you are returning an item for exchange (I.e the same style is being changed for a different size or colour), you are not required to pay for standard delivery on the outgoing parcel (one free return parcel per receipt). We recommend that you return your product via Registered post. We cannot assume any responsibility for the loss, theft or damaged goods during transit. 

- I have been refunded the incorrect amount?
If you feel there is a discrepancy with your refund, please email us - info@theflipflopcompany.com

- I am looking to bulk order more than 20 pairs, what's next?
For all orders for 20 or more pairs please contact us directly through info@theflipflopcompany.com

- I would like to collaborate with The FlipFlop Company, how can I get involved?
We are constantly on the lookout for brand ambassadors who share the same vision as we do. We would love like-minded people to get involved, especially on their travels! Feel free to send us a message at info@theflipflopcompany.com
Don't forget to tag us in your travel pics on Instagram! @theflipflopco We love to see the amazing places you're visiting.